- Managed customer feedback, daily task assignments, stock management, and internal communications in a chain 
restaurant with 6 staff members and a peak capacity of 50 guests
- Oriented 5 new staff members in fields of customer service, operations standards, and team induction

The Coffee Club 

Duty Manager

Leadership

Customer Care

Customer Service

Inventory Control

Communication

Staff Training

Casual Work - Duty Manager

St Lucia

Bachelor of Law / Science

University of QLD

Indooroopilly School

St Peter's Lutheran College

IB Math HL

IB Chemistry HL

IB Psychology HL

IB Chinese HL

IB English SL

and IB Biology SL

Current Bachelor of Arts candidate at New York University, Abu Dhabi, majoring in Political Science with minors in Computer Science and Business. With a track record of adaptability, leadership, and performing beyond expectations, I aspire to work in the Strategy Consulting sector.

Abu Dhabi

Bachelor of Arts

New York University

With a challenge of delivering a plastic-less future for L'Oreal brands, my team proposed a three pronged strategy for Garnier. Led a team in developing and proposing for a strategy that delivers 1) digital strategy, 2) partner engagement, and 3) loyalty program. 

2020 L'Oreal Brandstorm UAE Nationals

L'Oreal

- Co-authored a draft proposal that included benchmarks of organizational structure, operating model, and governance framework for a new government agency
- Led the development and presentation of a Digital Transformation Strategy for a Financial Services client
- Co-led the storyboarding, slide development and interactive delivery for a project presentation worth 6.5 Million USD

Management Consulting Intern

- Led a team of 4 students in designing and developing a social impact business plan “FrontSpace Inc” (an outsourcing firm that hires underserved youths to deliver solutions for Small and Medium Size Enterprises)
- Selected from an application pool of over 200,000 proposals to attend the Regional Finalist Summit in Dubai

2019 Hult Prize Dubai Regional Finals

Hult Prize Foundation

- Delivered a current state analysis of the Shipment Management procedure that identified key pain points
- Developed a Shipment Management Automation proposal with the Supply Chain team to increase usability and efficiency, and presented the proposal to the Regional Head of Operations
- Built, tested, and received adoption confirmation for a software solution that reduced time requirements by 98%

Philip Morris International

Supply Chain Intern

- Created the first drafts of the Workers Allocation Models based on past games records for the 2019 World Games and 2018 MENA Games that included 15 functional areas, 23 venues, and over 140 positions
- Collaborated with the Volunteers Director in developing a Volunteer Supervisor Program in 10 functional areas that guided the selection and mobilization of over 3000 volunteers for the MENA Games

Special Olympics Local Organizing Committee

Data Analyst Intern

Wei-chih Hsu / Casual Work - Duty Manager

Duty Manager

The Coffee Club

Progress

Skills