~Career Profile~ Law and International Studies Graduate with demonstrated skills to offer in Complaints Management, Customer Service, Office Administration, Legal Research and Drafting. Seeking interesting projects that will provide opportunity to develop existing skillset and enrich the community.
~Education~ Graduate Diploma of Legal Practice The College of Law, March 2017 – Present
Bachelor of Laws (Honours)/ Bachelor of International Studies (with distinction) Deakin university, Burwood campus, graduated June 2017 • Weighted average mark: 73 • Participated in Intensive Chinese In-country Program in China (2014) • Student mentor for Deakin Faculty of Business and Law (2015)
Victorian Certificate of Education, East Doncaster secondary college, 2006 – 2011
~Work Experience~ Graduate-At-Law (Part–time) Murdock Cheng Legal Practice, Melbourne CBD, 31 January 2018 – Present • Undertaking work experience component of PLT course at commercial generalist law firm specialising in areas of Commercial and Business Law, Building and Construction • Draft letters of advice, affidavits, briefs to barristers, cost agreements, memorandums, contract and court applications for principal’s review • File court documents online via CITEC Confirm and at court • Working knowledge of Use LEAP Legal software
Client Services Officer (Part–time) Unified Healthcare Group (UHG), Prahran, 5 September 2017 – Present • Member of the medical information exchange team, helping clients search, book and manage health information and services from healthcare providers across Australia • Identify customer issues quickly during inbound phone calls (up to 90 per day) • Ensure complaints and feedback from customers are handled professionally and follow up actions are taken in accordance with company complaints escalation process. • Form accurate and concise case notes to update case officers, clients and financial advisers • Set up and update (when necessary) service protocols to improve case management and client contact practices
Academic Support Worker (Casual) Deakin University, Burwood campus, April 2016 – Present
• Provide a wide range of support services to undergraduate students with a disability, health or mental health condition • Education support services offered include note-taking, transcribing and lab assistance • Extract and summarise key information from lectures, online recordings and supplementary learning materials
Legal Administrative Assistant (Casual) Trinity A Lawyers, Box Hill, 12 January 2015 – 28 August 2016
• Provided administrative support to a sole–practitioner firm specialising in Conveyancing, Migration and Family matters • Reviewed contract of sale for purchaser client, prepared relevant documents necessary to execute purchase or sale • Prepared applications and reports (market salary and business plan) for migration matters
~Internships and Achievements~ Public Relations Intern (Full–time) Edelman Melbourne Public Relations, Melbourne, September 2016 – November 2016 • Supported Corporate and Consumer teams through delegated tasks that include research and report and article drafting. • Highlights include drafting of a global management issues report for an ASX listed company; submission of weekly media coverage report for an international oil company using data collected with media monitoring programs such as Google Analytics and Radian6
Legal Intern (Part–time) Social Security Rights Victoria, Fitzroy North, 1 July 2016 – 26 September 2016 • Assisted with matters regarding social security payment eligibility issues, appealing debts and tribunal review outcomes • Drafted written responses, letters of advice to clients and tribunal submissions • Reviewed documents and conducted legal research to find case law and supporting evidence to assist in obtaining favourable outcome for client's case • Wrote referral letters to advocacy groups and government services on behalf of disadvantaged clients
~Community Involvement~ Vice-President (Previously Public Relations Officer) Australia–China Youth Association (ACYA), Burwood Campus, 2014 – 2016 • Co–founded and implemented the vision of ACYA at Deakin University • Signed up over 300 members during 2015 orientation week • Secured business sponsorships and partnerships with local businesses • Developed the society constitution and management rules • Managed ACYA social media accounts • Organised professional development and networking events
Volunteer Language Tutor AMES Victoria, Melbourne, 2013 – 2015 • Assisted migrant and refugee women in their transition to Australian life and culture • Provided weekly English language support service and settlement assistance to access healthcare, public transport and Centrelink services