EDUCATION & QUALIFICATION 2018 Completed Barista Training Program at St Martha’s Café in Essondon , Australia 2017 Completed the International Service Logistic Course in Vietnam
2011-2013 Studied Hospitality Management Industry Knowledge level 5 at NTEC College and Basic Barista Course in New Zealand 2007-2010 Completed High School (12 years) in VIETNAMADDITIONAL SKILLS Speak English fluently such as 4 skills ( write , speak , read, listen)  My mother language is Vietnamese  Speak HONG KONG Chinese ( Cantonese ) and CHINESE as well ( Mandarin )  Ability to make the coffee and milkshake in professional  Be able to work in front of desk with extra smile and polite  Meeting and receiving visitor in a professional manner  Good taking responsibility in cashier  Ability to answer and forward the phone calls  Responded to telephone inquiries and reservation requests by explaining product and service options  Recorded all special room requests and alerted front desk staff of special requests in order to ensure department follow-through and guest's satisfaction.  Writing detailed sales forecast report for senior company managers  Communicating new products to potential clients  Excellent customer care experience and attention to detail  Maintain good relation with client  Responsible for assigned sales targets  Operating Internet, updating all records and documents  Follow up for payment  Basic knowledge of Customer Relationship