Harish Mudiganti Profile

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Harish Mudiganti

Harish Mudiganti

Parramatta NSW, AU

77,495XP

2activities

13skills

About Harish

Proven experience providing customer support in busy call center environments for corporate industry employers. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes. I have been into Information Technology from the past 14+ years, working on different technology and tools to support users across global. So, I have acquired leadership, cross-functional and problem-solving skills during my journey; also include managing in Agile and Waterfall. During my tenure, I underwent extensive training on Incident Management, Project Management, Conflict Management, Risk Management and Problem Management. These have enabled me in analyze the problem keeping the customer requirements in mind and provide different solutions relevant to the domain.
In my career, I have worked with different teams and business domains across the globe to design and implement solutions. My experience working with Market Research and Technology industries has given an in-depth understanding of the environment and requirements of diverse types of businesses. Along the years working with department and business users, I have proposed and implemented innovative solutions for system enhancement and process optimization. Processes at each client I worked with were slightly different, depending upon the type of business. I was able to apply my domain knowledge and technical knowledge in different scenarios.