Employment of sales protocols to achieve outstanding conversion rates.
•	Evolving business efficiency by mastering processes and delivering the best customer service to clients.
•	Facilitation of continuous business process improvement through deployment of technology to increase the efficiency of daily deliverables.
•	Being a team player to participate in visual merchandising, having an excellent

Early Settler Furniture

Sales Consultant

Being trained and understanding the full Folio front end and
administration functionality
Providing Email and telephone support for software (including bugs,
enhancement and functionality clarification) using Zendesk.
Recording any bugs or new feature requests in JIRA
Updating Zendesk Help files when required.
Manual testing of new features, bug fixes as part of our active Agile
develo

Kwela Solutions

Tech Support and Testing Intern

Parramatta South

Master of Information and Communications Technology (WSU); Master of Commerce (USYD)

Western Sydney University

Testing

Data Science

User Experience Design

Networking

Programming

Lead Generation

Inbound Lead Generation

SALES

Customer Data

Customer Service

Conflict Resoultion

Zendesk

JIRA

Folio

Manual Testing

Deepika Shankar Profile

Deepika Shankar

60,969XP

3activities

17skills

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They must be keeping their up-skilling secret!