Parkville

Master of Management (Human Resources)

University of Melbourne

•	Served as the human voice and personality behind the Citi brand providing quality customer service with each and every client interaction 
•	Effectively broke down information and identified opportunities to gain client agreement and trust.
•	Trained coworkers on new procedures being implement at a fast pace environment.


Citi Bank 

Bilingual Research Specialist    

Essentials of HR Management 

RICE UNIVERSITY  	

Worked effectively with students of various ages at different learning levels. Explained in detail various subjects such as science, math, health, art, and English in easy-to-understand terms. Created weekly lesson plans and activities to keep the students engaged and motivated. Addressed any questions the student had and provided feedback to better improve their understanding of the material 

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Laura Soto

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