Telephony customer service provided to the families payments line. Work-based at the Nepean Smart Centre [Centrelink].
Duties performed:
● Assisting customers with their payments and enquiries. Aiming for best possible outcomes, especially to help the many vulnerable customers who are welfare dependent
● Handling difficult customers with respect and treating their circumstances with sensitivity

Department of Human Services

APS3 Service Officer

Masters Business IT

RMIT University

Manager position at the ANZ Centre 833 Collins, leading a two-man team. The role involved coordinating and carrying out jobs relating to the constantly changing nature of the office workspace.
● Responsible for all communication with Blue Lion operations and internal stakeholders, being the JLL building management team (BMT) and ANZ itself
● Receiving new jobs, arranging appropriate resources and 

Tom Abriel Profile

Tom Abriel

143,566XP

4activities

30skills

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They must be keeping their up-skilling secret!