I have around 5 years experience in Singapore, in the travel industry, handling walk-in and online customers. During which I have developed skills like communication, marketing, and leadership skills.
I believe with my experience I can bring the following to the organization: - • Communication Skills: I have been focal point of contact for my sub agents and have nurtured and developed relations with them. I could successfully leverage my network in Kent Holidays to introduce new service offerings. I also handled sensitive cases which required constant communication with customers and company to resolve issues. • Marketing Skills: Consistently achieved sales target and have excelled in my profile. Also to bring new products from idea to the shelf I listen to my team member’s inputs and build a strong and trusting relationship. I have the experience to sell tour packages, air tickets, and hotel bookings. • Operational Skills: Proficient in AMADEUS, GALILEO, ABACUS and SABRE (GDS systems) for reservation, ticketing, reissue and refund. I've handled corporate ticketing and assisted them to solve their complicated itineraries to generate the best and convenient route in order to gain customer delight. Experience of hotel and cruise reservation through various online portals and suppliers. • Leadership: Successfully led teams ranging from 5 – 8 people to achieve sales target of the company. Along with this, I've mentored the team in accordance with the training goals set by the company. I have trained teams for group bookings (domestic and international) and have developed the relation with various suppliers which has been beneficial in my career.