A recent MBA graduate specialising in Operations and Supply Chain with an understanding and knowledge of systems and processes of Marketing, Banking, Sales and Operations. More than 3 years of results-focused and multi-tasking experience in Customer Service, Business Management, Accounting and Administration. Effective communicator, problem solver and critical thinker with an excellent time management and leadership skills. Internship experience in education sector with scheduling meeting arrangements through outstanding analytical and data management skills. Academically founded in Business Administration with core competencies in: Customer Service Time Management Critical Thinking Sales & Marketing Problem-Solving Supply Chain Management Relationship Building Data Management Research Finance & Banking MS Office Suite Operations Management
EDUCATION M.B.A (INTERNATIONAL) Deakin University, Australia 11/2015 – 07/2017
DIPLOMA IN BANKING, Manipal University, India 02/2013 – 02/2014 B.Tech in E.C.E JNT University, India 08/2008 - 04/2012
PROFESSIONAL EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE, CALTEX 03/2016 – CURRENT Operative role focused on customer service, assisting customer needs and handling conflicts on daily basis. •Provide outstanding customer service by advising customers, whether a fuel, lubricant or convenience transaction. •Resolve conflicts and negotiate with customers for handling complaints, resolving conflicts and settling disputes. •Perform Manager’s duties in absence of Manager: work schedule, place orders and other tasks. •Communicate with customers and peers and providing information over telephone by understanding their needs. •Perform cash handling, EFTPOS transactions, payment processing and refunds for the respective customers.ACHIEVEMENTS:•Implementation of the plan resulted in reducing expiration stock wastage and increased initial sales figures. •Achieved monthly Key Performance Indicators (KPI) through daily sales, inventory check and stock merchandise.
RESEARCH INTERN –DEAKIN UNIVERSITY, MELBOURNE 04/2017 – 07/2017 Research and data collection role focused on monitoring and improving existed planning process with report writing. •Developed and implemented a strategic plan to receive students’ feedback through focus group conduction. •Coordinated and scheduled with the arrangements for focus group through management and planning. •Highlighted the areas of improvement by reviewing and implemented the changes to the existed process. •Analysed the data from focus groups by implementing strong word processing and analytical skills. •Provided support to understand and improve the research principles and practices by thorough organising. ACHIEVEMENTS: •Prepared a written report on the key findings and suggested recommendations for improvements. •Received appreciation from Deputy Dean and the Course Director for the final report presentation. DEPUTY MANAGER GRADE 1, ICICI BANK LTD, INDIA 11/2013 – 10/2015 ICICI Bank is India’s largest private sector bank. ICICI Bank currently has a network of 4,500 Branches and 14,404 ATM’s. Deputy Manager Position emphasis on customer service, Agri loans, data management and general banking operations. •Demonstrated customer service and administrative skills in order to provide information on Agri products. •Developed and lead an innovative project to publish data base management for a state on weekly basis. •Made sure about the commodities stock and quality stored in around 35 warehouses on regular basis. •Coordinated with supply chain and logistics of the commodity stored for liquidation process. •Demonstrated knowledge of banking software’s like Finacle, ECBF, MS office suite and CRM. •Performed the entire core banking operations like cash collection, account management and day end operations. ACHIEVEMENTS: •Managed and supported a cross-functional team of 65 employees and daily communications for responsibilities. •Engaged in policy guidelines reviews and suggested implementations for development with C-Suite people.
VOLUNTEERING STUDENT VOLUNTEER MENTOR, DEAKIN UNIVERSITY, 06/2016 –06/2017 The Deakin Student Volunteer Program supports new students with their social and academic transition to university. •Provided coaching and support to 12 mentees to best use the internal, external needs and university resources. •Developed leadership skills through engagement and encouraged students to involve in university opportunities. •Demonstrated an ability to resolve issues and queries of students with problem solving and creative thinking. •Assisted and advised students in developing independent learning skills through demonstrated communication.
CLASS SPORTS REPRESENTATIVE, MANIPAL UNIVERSITY 07/2013 – 11/2013 Leading role within class focused on sports events and creating awareness. •Introduced additional sports facilities and encouraged students to participate. •Represented as team leader for sports team rural visit and coordinated with the arrangements for 120students.
ORGANIZING COMMITTEE HEAD, PRAKASAM COLLEGE, INDIA 07/2010 Managerial position focused on conducting National Fest ISKRA. •Supervised 10 teams with 80 – 100 staff and coordinated with the arrangements for events and food. •Executed event for 4,000 people over different colleges throughout India.
ADDITIONAL ACTIVITIES •Lead and played in multiple cricket tournaments with college cricket team for four consecutive years. •Participated in charity events like blood donation camp and fund collection in Manipal University, India. •Involved in seminars on robotics and development techniques at the college level. •Involved in different leadership roles from school to college level.