PERSONAL SUMMARY I am an energetic, creative and highly motivated person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a postgraduate business student with real-world experience gained through sales and customer service, coupled with additional exposure to project administration and organizational management in the non-profit sector, I am confident to work as a self-directed team player who always strives to achieve the goals on time and with excellence.
KEY SKILLS AND EXPERTISE

• Business Competencies

- Customer Relationship Management: Driving value-added relationship building with customers - Requirements Analysis: Understanding customer requirements and delivering value-added products and services - Problem Resolution and Support: Providing problem resolution services and support - Project Management: Planning, leading and execution of projects to successful outcome

• Technical Competencies

- Microsoft Office: Project, Word, Excel, PowerPoint, Access - Exchequer / SAP Systems. - Adobe Acrobat

• Personal Competencies

- Pro-active: Results and outcomes-driven problem solver - Flexible: Adaptable to change and willingness to learn - Teamwork: Strong communicator and ability to lead others to success - Reliable & dependable, with high personal integrity and ethics PROFESSIONAL EXPERIENCESecretary – Australian Federation of International Student Inc. (Oct 2016 - Current)- Being part of the AFIS Executive Committee (Board of Directors) which entails contributing to developing the direction of AFIS itself. - Ensuring appropriate documentation and administration of the organization - Facilitating the Human Resource Branch which carries out committee recruitment, induction, and reviews for bonding and improvement - Facilitating the Volunteer Management Branch which carries out volunteer recruitment and volunteer coordination at AFIS events - Procuring grants and developing documents and procedures that enhance organizational efficacy

• Key Achievements:

- Supported the organization to win International Student Welfare Program Grant and Aboriginal Grants awarded by Victorian Government. - Successfully improved internal communications among departments and external communication with volunteers and students. - Achieved increase of organizational efficiency--
Marketing Internship – Seed Training Group (Oct 2016 – Nov 2017)- Assisting the Sales & Marketing Team to carry out a new project which was tailored for Vietnamese students in Victoria. - Setting up and monitoring the new website and other social media platforms (Facebook, Youtube, and Instagram). - Setting up and monitoring Christmas digital marketing campaigns.

• Key Achievements:

- Successfully launched Viet-Aus Pathway Group website. - Achieved nearly 100 followers on Facebook in the first month. --
Sales Coordinator – KHS Asia Pte Ltd (Feb 2015 to Apr2016)- Handling inquiries, placing orders, and facilitating deliveries of spare parts’ inquiries or conversion and medication projects - Preparing invoices and following-up on outstanding payables - Coordinating between the headquarter in Germany and regional offices - Managing and nurturing customer and supplier relations to maximise revenue

• Key Achievements:

- Successfully improved business reputation, customer experience, and customer retention - Achieved increased revenue by 25% focusing on upselling products - Achieved decrease in supplier dispatch time to ‘delivery same day,' and increased special requests support --
Sales Administrator – Gripwell Fastening & Engineering Pte Ltd (Jun 2014 to Jan 2015)- Coordinating sales–related activities including handling inquiries, preparing quotations and tenders, processing orders, and keeping track of sales record. - Coordinating with vendors, suppliers, clients, forwarders, and couriers to ensure punctual deliveries of shipments. - Responsible for providing administrative support for business development activities including sourcing and marketing. - Updating and maintaining company’s website

• Key Achievements:

- Successfully updated the new company’s website and product catalogs. - Achieved customer satisfaction and increased revenue generated by 10% - Improved logistical downtime and ensured on-time shipments, EDUCATIONMaster of International Business – Global Leadership Program Swinburne University of Technology (2016 – Current)

• Key areas:

- International Trade and Investment, Global Business Strategy, International Economic Development, Managing the Global Marketplace, International Business Operations, Research Methodology - Transforming Organization, Leadership Communication, Leading Teams--
Bachelors (Honours) in International Business Sheffield Hallam University (2014)

• Key areas:

- Strategic Marketing Management, International Strategic Operations, International Financial Markets, Global Governance, Contemporary Issues in International Business, Business in Emerging Markets--
Advanced Diploma in Business Management East Asia Institute of Management (2013)

• Key areas:

- Marketing Management, Management Information Systems, Managerial Accounting, Corporate Finance, Human Resource and Cross Cultural Management, Operations Management REFERENCESReferences will be made available upon request