DISABILITY SUPPORT WORKER Oct 2017 – Now
• Provided assistance to a quadriplegic man • Performed cleaning duties: bed-making, toilet cleaning, dusting, vacuuming, mopping and general tidying • Performed cooking duties: vegetable cutting, vegetarian meal preparation
ALPHA CATALYST CONSULTING (Innovation Consulting) Jun 2016 – Jul 2016
Consultant Intern • Conducted interviews with Sime Darby’s employees to determine requirements and needs to improve cross functional communication and teamwork • Implemented an internal social media platform to facilitate Sime Darby’s employee engagement and increased employee sign-ups by 25% • Initiated and wrote progress reports for Alpha Catalyst Consulting regarding the progress of Sime Darby’s employee sign-ups
SINGTEL TELECOMUNICATION LIMITED Jul 2014 – Nov 2014
Sales Executive (Sales Leader) • Persuaded customers and businesses to purchase internet packages by using cross-selling and upselling techniques and promoted to ‘Sales Leader’ for consistently meeting top 30% of sales and providing superior customer service • Initiated contact and engaged with a variety of new and old customers, corporate managers and business owners, analysed needs and recommended appropriate packages • Trained and mentored incoming sales executives by holding sales and customer satisfaction workshops to improve sales techniques