Nandhini Basuvaraj Handi
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About Nandhini
OBJECTIVE
Data Analytics student and a customer obsessed leader who works towards improving the customer experience in the project development and management in the e-commerce world. Love to work and grow in an environment, where my performance is reinforced and contribute my innovative thoughts for the development of the company.
WORK EXPERIENCE Oct 2012 – May 2017 Tech Support Analyst, Amazon.com
As a senior member in a critical operations team, I was widely involved in various processes, • Performed a wide array of operations including resource allocation, resource calculation, calculating accuracy and productivity for all the team members on a month on month basis. • Implemented process improvements by streamlining the workflow process which resulted in the cost down of 1.5 resource per month. • Developed and analysed data through ACS and ETL jobs. • Developed a new procedure to find out our team’s overall contribution in other teams, which made us to improve the engagement with other vendor management teams and subsequently increasing the contribution on a yearly basis. • Developed procedures with the team members and stakeholders to ensure timely delivery of the requested data. • Developed and analysed data through ACS and ETL jobs. • Client Side Programing in XML and selenium coding which includes coding, testing of configurations and maintained them for incremental analysis. • Handled requests through trouble tickets and communicated with stakeholders across Europe marketplaces every day. • Mentored and guided employees ensuring all were trained in knowledge of company’s mission, purpose, goals and ability to help employees successfully achieve them. • Monitored the process trends and charts, ensured optimal quality of all reports and submitted to senior management.
SKILLS AND EXPERTISE ¥ SQL (Oracle, MySQL), ETL, Linux, Selenium and Program Management. ¥ Other Software Knowledge: C and basics of C++. ¥ Certified RedHat Technician.
EDUCATION 07/17 – Current Master of Data Analytics – Deakin University.Estimated completion date – June 20192007-2011 Bachelor of Engineering – Computer Science and Engineering – Anna University, India.Achieved distinction average – 72% ACHIEVEMENTS AND ACTIVITIES ¥ Have been rewarded “Best Performer” award, for high excellence in the team. ¥ Received an “Extra Mile Performer” award for drastically improving the performance of workflow processes, effort estimation, work allocation, configuration Management and over 200 Code Reviews for XML Configurations.
EXTRA-curricular activities 2013 – 2015 Basketball Team committee Amazon Basketball Club • Secured runner position in intra-company basketball match. • Coached team members prior to the competitions.
REFEREES Mr. Jeeva Prakasan Mr. Ganesh Kumaravelu Managing Director Vaccine Development Technologist Pragmatic Tech Solutions Pvt. Ltd. MSD, Bendigo. TEL: (04) 1218 3748 TEL: (04) 1507 2015
WORK EXPERIENCE Oct 2012 – May 2017 Tech Support Analyst, Amazon.com
As a senior member in a critical operations team, I was widely involved in various processes, • Performed a wide array of operations including resource allocation, resource calculation, calculating accuracy and productivity for all the team members on a month on month basis. • Implemented process improvements by streamlining the workflow process which resulted in the cost down of 1.5 resource per month. • Developed and analysed data through ACS and ETL jobs. • Developed a new procedure to find out our team’s overall contribution in other teams, which made us to improve the engagement with other vendor management teams and subsequently increasing the contribution on a yearly basis. • Developed procedures with the team members and stakeholders to ensure timely delivery of the requested data. • Developed and analysed data through ACS and ETL jobs. • Client Side Programing in XML and selenium coding which includes coding, testing of configurations and maintained them for incremental analysis. • Handled requests through trouble tickets and communicated with stakeholders across Europe marketplaces every day. • Mentored and guided employees ensuring all were trained in knowledge of company’s mission, purpose, goals and ability to help employees successfully achieve them. • Monitored the process trends and charts, ensured optimal quality of all reports and submitted to senior management.
SKILLS AND EXPERTISE ¥ SQL (Oracle, MySQL), ETL, Linux, Selenium and Program Management. ¥ Other Software Knowledge: C and basics of C++. ¥ Certified RedHat Technician.
EDUCATION 07/17 – Current Master of Data Analytics – Deakin University.Estimated completion date – June 20192007-2011 Bachelor of Engineering – Computer Science and Engineering – Anna University, India.Achieved distinction average – 72% ACHIEVEMENTS AND ACTIVITIES ¥ Have been rewarded “Best Performer” award, for high excellence in the team. ¥ Received an “Extra Mile Performer” award for drastically improving the performance of workflow processes, effort estimation, work allocation, configuration Management and over 200 Code Reviews for XML Configurations.
EXTRA-curricular activities 2013 – 2015 Basketball Team committee Amazon Basketball Club • Secured runner position in intra-company basketball match. • Coached team members prior to the competitions.
REFEREES Mr. Jeeva Prakasan Mr. Ganesh Kumaravelu Managing Director Vaccine Development Technologist Pragmatic Tech Solutions Pvt. Ltd. MSD, Bendigo. TEL: (04) 1218 3748 TEL: (04) 1507 2015