Chinmay Gupta

LinkedIn Profile - https://www.linkedin.com/in/chinmay-gupta-29026733/

Current postgraduate student, studying Master of Data Science at Monash University, Australia
4 years of IT experience in SAP Business Intelligence, having excellent verbal and written communication skills
Strong project management, customer service, organizational and team leadership skills built on a solid record
Well-developed analytical thinking and problem-solving skills
Record of success in training and mentoring
Hard-working and self-motivated university student, with an exceptional customer service, can do attitude, attention to details and a positive outlook looking to obtain an internship/part-time/casual employment. I would welcome a rewarding and challenging job that not only involves my current skills but will hopefully help me acquire some new ones.

Technical Skills:

Certificates:

Skills:

Customer Service: Being involved in an IT support project, ensured the service is provided in the allotted time. The approach was customer focused, even if it meant stretching after work hours

Communication: Developed the skill of writing short and effective e-mails as the medium of delivery of work was e-mailing. Interacting with international clients(USA, Canada, and Australia) via telephone, gathering business requirements has helped me in building my listening and interpersonal skills

Intercultural: Monash Lets' Chat program and University Multicultural environment has helped me to improve understanding of different cultures

Team Player: Regularly conducted meetings with other teams and departments to ensure client issues are resolved seamlessly. Monash University is further honing this skill of mine exponentially through various group presentations and project

Time Management: Prioritized work based on the criticality of the issues received from clients and users. Ensured that issued are resolved within the SLA deadlines

Documentation: Creating effective PowerPoint presentations and excel dashboards for stakeholders. Was actively involved in the process documentation for the internal team

Professional Experience: Infosys Ltd (Senior Systems Engineer) (June 2013 - June 2017)

Excellent production support skills, experience in resolving trouble tickets, monitoring loads, enhancements, archiving, performance, data compression activities and change requests
Experience in data warehousing and business intelligence solutions which includes Data-Modelling, Data Extraction, Data Loading, Scheduling (via Control M), Monitoring, Reporting and Performance Tuning
Conducting business blue printings - Requirement definitions, system/process mapping & solution design
Expertise in Report Generation using BEx Suite and Webi Explorer reporting tools and enhancement of standard SAP functionality
Worked in a complex business scenario which had more than 240 process chain ensuring ETL (extract, transform and load) of daily, weekly and monthly jobs in the 24X7 support environment
Knowledge of ITIL process and Agile Methodology
Managed up to 30 incidents per month, implementing customer management strategies. Effectively communicated business objectives, and built and maintained relationships with stakeholders

Achievements:

Reduced system failures by 83% from 300/month to 50/month.
Automated various repetitive manual process resulting in cost savings of 15% and time-saving of 20% for the client.

Certifications:

Volunteering:

Extra-Curricular Activities:

References:

Chinmay Gupta Profile