EDUCATION & QUALIFICATIONS
October 2012 – April 2014 PSB College VietnamDiploma of Tourism and Hospitality Management February 2016 – December 2017 Holmesglen InstituteBachelor of Hospitality Management LANGUAGES & I.T. SKILLS Languages  Proficient in speaking, writing Vietnamese and English.  Fluent in speaking Cantonese. I.T.  Microsoft Word  Microsoft Excel  Microsoft PowerPoint  Prezi  OPERA PMS EXPERIENCE
June 2014 – Sep 2014 Completed a long-term internship in Front Office Department position: Guest Service Officer at Equatorial Hotel - Executive Club Floor.September 2014 – January 2016 Worked at Hotel Equatorial Ho Chi Minh City, Vietnam Position: Guest Service Officer - Executive Floor Receptionist. Received and created reservations for VIP guests when they call in directly.  Ensured smooth check-in/check-out procedures for executive guests.  Be responsible for VIP room amenity set up  Ordered and monitored special set-ups for birthdays, anniversaries, membership.  Welcomed VIP guests and offering private in-room check-in  Kept track of guests’ profile notes and recognising regular guests.  In charge of managing the Executive Club Lounge during working shifts.
May 2016 – July 2016 Worked at The Coffee Club in Forest Hill Shopping Center as a floor staff. October 2016 – now Working at French Wine Cafe on St. Kilda Road as a café barista.March 2017 – May 2017 Completed an internship placement in Food and Beverage Department at The Westin Melbourne Position: F&B AdministratorJune 2017 – October 2017 Completed a long-term internship in Human Resources department at The Westin Melbourne. Prepared and organised recruitment documents including declaration forms, employment policies, contracts, payrolls and agreements.  Entered and monitored data on the master associate database and other related spreadsheets.  In charge of processing employment termination on the computer system  Arranged and accomplished induction process for new associates.  Processed administration tasks, document handling, and records storing.
ACTIVITIES
September 2016 Wrote an article named ‘Conquering Fear’ to feature in Bachelor of Hospitality newsletter with other classmates regarding the Indoor Rock Climbing activity.
3rd July 2017 Represented Holmesglen to attend a conference held by the Council of International Students Australia (CISA) in Canberra.
29th November 2017 Represented Holmesglen to attend TEQSA Conference held by Australian Government – Tertiary Education Quality and Standards Agency.
23rd March 2018 Winner of Outstanding International Student award and finalist of Outstanding Higher Education Student award at Holmesglen Award Festival 2018.

CURRENT OCCUPANCY Student Ambassador representing Holmesglen International Centre. Barista at Fleur (Depot De Pain).