A dynamic professional with 13 years of extensive experience with well-known organizations. Endowed with strong business acumen and a deep understanding of critical business drivers in multiple markets and Industries. At ease with deadlines and high-pressure situations. In-depth knowledge of retail banking functions; with experience in designing business strategy, client engagement, Team management and customer relationship Management. Excellent interpersonal, communication and organizational skills with demonstrated abilities in Team/ crisis/ customer relationship management. Understands the importance of providing excellent service, to maintain customer satisfaction, create trust, and generate business.