PROFILE OVERVIEW • Highly-motivated individual with a strong record of achievement including academic qualifications by way of current studies towards a Master of Business Analytics with Deakin University (expected completion mid 2019) and previously acquired MBA (International Business) and a Bachelor of Science Degree in India. Notably, my drive and commitment has resulted in outstanding academic achievements including my current scholarship with Deakin. • Equipped with strong learning abilities, I have a strong desire to be successful in both my academic studies and my professional career and possess a preparedness to work and study at optimum levels to achieve the same. This is demonstrated by my academic achievements thus far and my commitment to ongoing professional development. • Now seeking new career opportunities where I can ideally utilise my diverse skills and knowledge to develop a professional career with an organisation where effort and contributions are recognised and opportunities for future advancement exist.
CERTIFICATIONS • Oracle 11g: SQL Fundamentals • IBM Watson Analytics 101
TECHNICAL SKILLS • Microsoft Office Suite • SQL (Database Development) • R | RapidMiner (Statistical Computing) • Various organisational specific software and applications
PROFESSIONAL SKILLS • Interpersonal Equipped with an enthusiastic and outgoing personality, I possess high-level interpersonal abilities which enable me to readily develop and sustain effective relationships with individuals from all demographics. • Communication Influential communicator with demonstrated experience in leading multidisciplined teams and providing verbal and written reports to diverse audiences. • Time Management Highly organised individual with the ability to prioritise conflicting responsibilities and plan my activities and workload to meet all quality and time commitments.
PROFESSIONAL DEVELOPMENT • Currently pursuing a two-week online course on Digital Skills: Digital Marketing by Accenture. • Attended a one-day conference on Business Analytics 2017. • Attended a two-day workshop on Product Knowledge (SME) in Delhi India. • Attended Summer training with a major manufacturing organisation (BHEL Bhopal), in the Materials Management Department related to ‘Import Procedures, Documentation and Inventory Control’ to learn the activities and procedures followed by each departmental area associated with the organisation’s import business. EDUCATION
Master of Business Analytics Deakin University Melbourne VIC | 2017 – Current Achieved: Distinction Average 75% Awarded scholarship on merit basis Learnings: Business Intelligence | Business Analytics | Marketing Analytics | Predictive Analytics | Decision Modelling | Database Design
Master of Business Administration (International Business (MBA) (IB) DAVV University Indore (M.P.) India | 2010 – 2012 Achieved: Distinction Learnings: International Business | International Business Law | Management and Organisational Behaviour | International Trade Operations | Managerial Economics
Bachelor of Science Barkatullah University Bhopal (M.P.) India | 2006/2009 Achieved: Distinction
CUSTOMER SERVICE EXPERIENCE
CUSTOMER SERVICE EXECUTIVE SBI GENERAL INSURANCE COMPANY LTD | Bhopal (M.P.) India 04/2013 – 08/2016 SBI General Insurance is a joint venture between the State Bank of India and Insurance Australia Group (IAG). The company offers a wide range of general insurance products including home, motor vehicle, health, personal accident and travel. Role: • Multifaceted role involving management of a frontline customer service team to ensure exceptional levels of service were provided to customers/prospective customers aligned to the organisation’s quality standards and operational guidelines. Core Activities: • Reporting to the Operation Manager, I was responsible for supervising, mentoring and training of a frontline customer service team and coordinating activities with SBI branches across India for pool issuance. • First-point-of-contact (SME) for product and service information and resolving any customer issues and complex enquiries. • Hands-on operational activities including issuing, endorsing and cancelling insurance policies and generating detailed quotations. • Managed and maintained various databases including data validation and issuance of a monthly quality report to SBI Head Office. • Managed vendor payments and off-role staff members. Key Achievement: • Recipient of the ‘Most Trustworthy Employee’ (2014/2015) award from the CEO on PAN India level.
VOLUNTARY EXPERIENCE
EVENTS VOLUNTEER RED SHIRTS – DEAKIN UNIVERSITY STUDENT ASSOCIATION | Melbourne VIC 02/2018 - Current Role: • Assist as a volunteer with Deakin University Student Association (DUSA) Red Shirts (Deakin Family) including O’Week (orientation week), various events, campaigns and sporting activities.
LANGUAGES • Fluent English and Hindi, • French (A1 Level) Extra-Curricular Activities:
• Participated in singing competitions at school and college levels. • Won third prize for open quiz conducted by ABVP at college level. • Participated in various sports and craft activities at School. • Other than studies, in my spare time I enjoy traveling, reading, singing and dancing and listening to music. Places with natural beauty and wildlife attract me the most.