Ellen James
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About Ellen
CAREER OBJECTIVE
I am seeking a part time/casual role in a challenging and healthy work environment where I can utilise my excellent interpersonal and organisational skills in order to provide outstanding customer service and assist in organizational growth.
SKILLS Communication Skills • Ability to communicate with people from various backgrounds through waitressing experience. • Excellent written skills developed from responding to emails regarding function enquires and reservations. Computer Skills • Good knowledge of MC Office applications (Word, Excel, PowerPoint) • Built models using database, web and spreadsheet technologies in business subjects. Organisation Skills • Developed as a result of managing both academic studies and a part time work. • Assisting in organising functions and the daily restaurant activities. Customer Focus • Ensuring the customer’s needs are satisfied, e.g. food meets their dietary requirements. • Listening to customer’s feedback and ensuring future dining experiences are improved.
EMPLOYMENT HISTORY Food and Beverage Attendant – September 2015 – Present Arts Centre Melbourne Responsibilities: • Serving customers at the cash register. • Providing table service, e.g. taking orders, running out food/drink. • Preparing and making drinks
Waitress/ Supervising Manager - December 2012- June 2015 Tazio Birraria Pizzeria and Cucina Responsibilities: • Serving customers at the cash register. • Providing table service, e.g. taking orders, running out food/drink. • Dealing with customer complaints and customer’s dietary requirements. • Answering the phone and taking phone reservations/ take-away orders. • Preparing and making drinks. • Counting the till at the end of the night. • Opening and closing the restaurant.
Waitress – November 2013 – February 2014 Maio Cafe Responsibilities: • Served customers at the cash register. • Providing table service, e.g. taking orders, running out food/drink. • Delivering catering.
EDUCATION
Bachelor of Business (Marketing), 2013- Present RMIT University
Victorian Certificate of Education, 2012 Academy of Mary Immaculate
CERTIFICATES
Responsible Service of Alcohol, January 2014 Victorian Commission for Gambling and Liquor Regulation
INTERESTS • Traveling overseas. • Sports including netball and soccer. • Dance –e.g. ballet, jazz • Cooking- e.g. baking. • Fashion / Beauty
SKILLS Communication Skills • Ability to communicate with people from various backgrounds through waitressing experience. • Excellent written skills developed from responding to emails regarding function enquires and reservations. Computer Skills • Good knowledge of MC Office applications (Word, Excel, PowerPoint) • Built models using database, web and spreadsheet technologies in business subjects. Organisation Skills • Developed as a result of managing both academic studies and a part time work. • Assisting in organising functions and the daily restaurant activities. Customer Focus • Ensuring the customer’s needs are satisfied, e.g. food meets their dietary requirements. • Listening to customer’s feedback and ensuring future dining experiences are improved.
EMPLOYMENT HISTORY Food and Beverage Attendant – September 2015 – Present Arts Centre Melbourne Responsibilities: • Serving customers at the cash register. • Providing table service, e.g. taking orders, running out food/drink. • Preparing and making drinks
Waitress/ Supervising Manager - December 2012- June 2015 Tazio Birraria Pizzeria and Cucina Responsibilities: • Serving customers at the cash register. • Providing table service, e.g. taking orders, running out food/drink. • Dealing with customer complaints and customer’s dietary requirements. • Answering the phone and taking phone reservations/ take-away orders. • Preparing and making drinks. • Counting the till at the end of the night. • Opening and closing the restaurant.
Waitress – November 2013 – February 2014 Maio Cafe Responsibilities: • Served customers at the cash register. • Providing table service, e.g. taking orders, running out food/drink. • Delivering catering.
EDUCATION
Bachelor of Business (Marketing), 2013- Present RMIT University
Victorian Certificate of Education, 2012 Academy of Mary Immaculate
CERTIFICATES
Responsible Service of Alcohol, January 2014 Victorian Commission for Gambling and Liquor Regulation
INTERESTS • Traveling overseas. • Sports including netball and soccer. • Dance –e.g. ballet, jazz • Cooking- e.g. baking. • Fashion / Beauty