Frida Hou Profile

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Frida Hou

Frida Hou

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About Frida

My career aspiration is to develop the theory and tools that will enable us to digitise our political processes and institutions. Summarising this goal into a talent; I sincerely enjoy proactively identifying, addressing, and tailoring solutions contributing to process improvements. I'm currently looking for experience in companies keen on delivering superb customer service and being innovative in their use of media technology.
High-level research and problem-solving skills developed through three years of completing a Bachelor of Arts degree. My double major in political science and media technology required a keen ability to convert complicated information into concise arguments, and ability to maintain focus and paying attention to detail under high pressure.
Nine years’ experience in customer service work developing and demonstrating excellent interpersonal and communication skills, including interacting one-on-one, speaking to groups, and producing written documents of various kinds.
Ten months experience as a dental clinic receptionist manifesting excellent over the phone communication skills and ability to deal with complex inquiries in a calming and positive manner making customers feel at ease. This and my current employment requires a high degree of discretion, honesty, and professionalism dealing with highly confidential information about personal life, health, and finances.