Worked in Home Buying and Ownerships, Mortgages. • Coordinating with the relationship managers & front-line staff in branches, understanding their requirement and accordingly suggesting the best possible solutions to them. • Responsible for managing Statements and Deeds process simultaneously according to the volumes and accountable for meeting SLA’s. • Worked under the COT (Change of Title) process, wherein we used to verify the documents using CIQ and amend the details using back office. • Spokesperson of the team to identify and putting forward the risks coming along the process to the Risk team.