•	Resolved Level 1 IT Helpdesk related queries
•	Helped in setting up iMac’s and iPad’s and remote management was also performed.
•	Worked on ServiceNow for creating tickets and managing tickets for IT Helpdesk requests

Winthrop Australia

IT Support

Service Desk

Resolving Issues

Conflict Management Skills

Technical Skillset

Apple Remote Desktop

ServiceNow

Casual Work - IT Support

•	Within an Agile project, requirements gathering, elicitation, developing user stories and use cases
•	Assisting the developers in the development of the platform and got an opportunity to learn new technologies such as React.js, Node.js which is a component of JavaScript
•	Created Mock-ups and Wireframes for the platform

e-Centric Innovations Pty. Ltd.

Business Analyst

•	Communicated complex information to students from various cultural backgrounds
•	Volunteered at events and helped in managing events such as orientation and graduation
•	Responded to student queries in a timely and sensitive manner and maintained a calendar for Study Support Coordinator by making an appointment on their behalf with the students

Charles Sturt University

STEP Student Leader

Recent Graduate with Business Analysis experience and having an experience of working on an agile project, looking for business analyst role where I can learn new skills and technologies and with where my skills will be utilized to ensure the continued success of an organization.

Melbourne

Bachelor of IT (Business Analysis)

Charles Sturt University (CSU)

Parth Patel / Casual Work - IT Support

IT Support

Winthrop Australia

Progress

Skills