•	Providing Customer Service to Melbourne Metro Trains and Yarra-Trams customers during disruptions as a part of Level Crossing Removal and
Melbourne Metro Rail Authority occupations.
•	Working in teams for the purpose of surveying passengers boarding and alighting trains and trams during peak hours.
•	Sending compiled data to Public Transport Victoria (PTV) for analysis peak load during weekdays.

DNA Recruitment Solutions

Customer Service Representative

EXCEL

Casual Work - Customer Service Representative

Burwood

Masters of Analytics 

Deakin University

•	Having over +2.5 years of total work experience with extensive focus on client interaction, development and support.
•	Trained on C, Data Structures, Core JAVA, RDBMS, Unix, SQL / PLSQL/Advance PLSQL, BI fundamentals, Data Warehousing concepts, Talend, Oracle Data Integrator and Informatica Powercenter.
•	Experienced in understanding business requirements and developing mappings in Informatica Powercenter and Oracle Data Integrator. Hands on experience in writing stored procedures, Functions, Packages, Creating Indexes, Views as per the user requirements.
•	Solid experience of using SQL in working with Oracle Database, using UNIX commands and little knowledge in PostgreSQL. Worked exclusively on implementing the types of slowly changing dimensions (SCDs) - Type I and II in different mappings as per the requirements.
•	Good communication, presentation skills and dedicated to maintain high quality standards.
•	Proven ability to quickly learn and apply new technologies and have creativity, innovation, and ability to work in a paced environment.


•	Generated reports, updated spreadsheets and presented results.
•	Monitored and optimised SQL server performance.
•	Planned, designed and implemented diverse business intelligence solutions.
•	Improved data gathering, analysis and visualisation procedures with strategic optimisations.
•	Organised and created shooting schedules for graphic design team, supervising the progress of projects from pro

Tech Mahindra

Senior Business intelligence Analyst

•	Worked closely with customers to efficiently resolve issues.
•	Performed all testing and troubleshooting methods and documented resolutions in the system.
•	Engaged in analysing the ETL issues and doing enhancements.
•	Involved in performance optimisation of the ETLs, which helps the load to be completed in the given load window.
•	 Migrated interfaces to QA and PROD environments.

bharat kumar chikoti / Casual Work - Customer Service Representative

Customer Service Representative

DNA Recruitment Solutions

Progress

Skills