•	Storing products in the shelves
•	Filling up trolleys in the trolley bays
•	Filling up the drink shelves at the front of the store
•	Serving Customers at the Checkouts
•	Supervising the Self Service Checkouts and providing customers with assistance. For example, taking duplicate items off a transaction, taking unwanted items off a transaction, assisting with failed payments

Woolworths Supermarkets, 

Front End Team Member

Teamwork

Customer Service

Exceptional People Skills

Time Management

Communication

Casual Work - Front End Team Member

•	Assisting Business Providers with completing their Government surveys (QBIS, QMIN, CAPEX, BCS, JVS, UBS, RBS) 
•	Conducting outbound calls to Business Providers in daybatch or from an excel spreadsheet as reminders to complete surveys.
•	Responding to inbound calls from the queue in IPFX explorer to assist Business Providers in completing the surveys.
•	Updating the PIMS Database Management

Australian Bureau of Statistics

Stakeholder Consultant

Hawthorn

Bachelor of Business Information Systems

Swinburne University of Technology

I would like to pursue in a career that involves Business or Information Technology. I have people skills as well as skills in Information Technology and Business skills. These skills will benefit me when working with clients in an organisation environment and being able to work in IT roles for a business. I also have skills in Supply Chain Management which will assist me in this career path.

EDUCATION

- Bachelor of Business Information Systems - Swinburne University
June 2015 - August 2018

- Diploma of Information Technology - Swinburne University
October 2014 - June 2015

EXPERIENCE

- APS2 Stakeholder Consultant, Australian Bureau of Statistics
•	Assisting Business Providers with completing their Government surveys (QBIS, QMIN, CAPEX, BCS, JVS, UBS, RBS) 
•	Conducting outbound calls to Business Providers in daybatch or from an excel spreadsheet as reminders to complete surveys.
•	Responding to inbound calls from the queue in IPFX explorer to assist Business Providers in completing the surveys.
•	Updating the PIMS Database Management system with data updates such as to Business Provider contact details and updating extensions.
•	Updating the Speed Database Management system with data updates such as the monthly retail figures and scheduled call backs with the Business Provider.
•	Managing Key Performance Indicators (KPI) of call rates including Inbound and Outbound calls.
•	Using Business Register Integrated Management Systems (BRIMS) for retrieving business provider contact information between Government Departments.

- Front End Team Member, Woolworths
•	Storing products in the shelves
•	Filling up trolleys in the trolley bays
•	Filling up the drink shelves at the front of the store
•	Serving Customers at the Checkouts
•	Supervising the Self Service Checkouts and providing customers with assistance. For example, taking duplicate items off a transaction, taking unwanted items off a transaction, assisting with failed payments through Credit Card or Cash, fixing paper jams in the self-service checkouts, assisting customers with any issues.

- Data Entry Officer, Estia Health   
•	Using Microsoft Excel for Data Analysis and Data Entry of Payroll Data.
•	Matched and Edited Payroll Data on Time Target
•	Entered new role pay class revisions on Time Target

- Advancement Assistant – Data Services and Alumni Engagement         
Swinburne University of Technology
•	Managing the Database Management System (The Razor’s Edge)
•	Managing Student One Database Management System
•	Adding people and organisations to the Razors Edge Database Management System
•	Updating and adding data to The Razor’s Edge (such as addresses, email addresses, employment information, notes, attributes) 
•	Creating new queries and Editing saved queries on Raisers Edge
•	Changing Search criteria and categories on queries on Raisers Edge
•	Exporting saved query data onto a Microsoft Excel file using the query tab on Raisers Edge

         


•	Using Microsoft Excel for Data Analysis and Data Entry of Payroll Data.
•	Matched and Edited Payroll Data on Time Target
•	Entered new role pay class revisions on Time Target



Estia Health

Data Entry Officer

•	Managing the Database Management System (The Razor’s Edge)
•	Managing Student One Database Management System
•	Adding people and organisations to the Razors Edge Database Management System
•	Updating and adding data to The Razor’s Edge (such as addresses, email addresses, employment information, notes, attributes) 
•	Creating new queries and Editing saved queries on Raisers Edge

Robert Sammut / Casual Work - Front End Team Member

Front End Team Member

Woolworths Supermarkets,

Progress

Skills