•	Dealing with queries with customers and other professionals and taking reservations over the phone
•	Assessing and delegating maintenance tasks to appropriate tradesman onsite
•	Handling, dealing and resolving complaints whilst ensuring the customer needs and expectations were met to maintain a professional image and create repeat custom

Haven Holidays

Customer Representative 

Customer service

Telephone Skills

Support

Complaints Handling

Problem Solving

Team management

Delegation

Parttime - Customer Representative 

•	Main contributor across all social media platforms which successfully raised the online following over 100%
•	Building new relationships with suitable customers and other businesses with an understanding of the Charities functionalities, goals and targets


The National Lobster Hatchery

Marketing & Business Analyst 

WHSmith

Customer Assistant

**Hi! My names Jess, I'm from England and I am an avid explorer and lover of sustainable development and business!**

I have recently completed my **Bsc Business degree at The University of Exeter**. I have undertaken business placements in marketing, administration, rebranding and business consulting for new and developing businesses in the South-West of England. Alongside my degree, I self-taught, self-funded to completion and passed the widely recognised **PRINCE2® project management qualification**. 

Alongside my studies, I have obtained **over 3 years’ experience** in different administrative roles in the tourism industry followed by further experience in other hospitality and retail industries and I am competent in a range of professional business environments with different operational responsibilities and customer facing aspects.

My University and past employment opportunities have enhanced my **organisational, communication and leadership skills** through the opportunity to manage teams and projects and work with different people at all levels.  Furthermore, these experiences have revealed a passion and enjoyment for problem-solving and analytical thinking with a **passion to progress a career within the HR industry** and begin to gain a deeper understanding of HR processes and procedures and gather hands on experience to eventually obtain an entry-level HR role supporting sustainable recruitment, compliance, organisational development and staff engagement.

** This August, I will be heading to Australia from England** on a subclass 417 Working Holiday Visa. I am hoping to undertake an **unpaid, voluntary internship** for a minimum of 8-10 weeks in a Human Resource based role.

**jess_cubbison@hotmail.co.uk**

•	Support with HR procedures such as gathering recruitment documents and writing job adverts 
•	Dealing with phone calls from members of the public, businesses and schools and generating sales

Outdoor Adventure 

Administration & Social Media Assistant 

Exeter

Bsc Business

The University of Exeter

•	Creating captivating and relevant content for website and social media pages 
•	Professionally representing the company across all active social media platforms
•	Designing advertisements and posters for business use 


Jessica Cubbison / Parttime - Customer Representative

Customer Representative

Haven Holidays

Progress

Skills