•	Promptly attend to customers upon arrival
•	Communicate menu items to customers
•	Assist manager with running drive thru and front counter
•	Maintain dinner room and work station clean 

McDonald's 

Customer Service

Resilience

effective customer service

Communication

Multitasking

Casual Work - Customer Service

•	Teach 3 clients per weekend
•	Motivate students to keep practicing by giving constant feedback
•	Evaluate students twice each month

Tutoroo

Spanish tutor


Seasoned sales person with experience in  hospitality, multilingual in Spanish and English and skilled in collaborating with various departmental members to achieve business and sales objectives. 
WORK EXPERIENCE
* Spanish tutor
* Self-employed babysitter
* Assistant store manager
* Waitress and cashier
* Sales representative.
VOLUNTEER EXPERIENCE:
* Fundraising assistant volunteer at Jeans for Genes campaign on August 2017
* Social support volunteer at Uniting AgeWell
INTERNSHIP:
* Swinburne Accelerate Program Intern for Semester 2 2017 at Swinburne University of Technology (Hawthorn)
AWARDS/CERTIFICATE
* Global citizenship award from Swinburne University of Technology
EDUCATION:
* Second year student of Bachelor of Business Information Systems/ Bachelor of Business, with major in Business Analysis and International Business, Minor in Accounting (GPA 3.4)
* One year certification in International Relations from Universidad Nacional Autónoma de México (UNAM).


Hawthorn

Bachelor ICT 

Swinburne University

•	Develop a comparative analysis on different volunteer management software
•	Arrange meetings with software providers
•	Communicate project to main stakeholders

Baptcare

Project Management Intern

•	Interact and help children with the building of the LEGO models
•	Motivate children to build the models
•	Monitor children’s behavior and wellbeing
•	Assist manager with the setting up of the equipment

Young Engineers e2

Assistant LEGO instructor

•	Conducted a telephone survey with 12 of the previous SAP interns to determine their employment outcomes from the program and refer them to a recruitment agency Swinburne partners with
•	Help with the advertisement of the Philippines study tour at Swinburne University Hawthorn campus
•	Answering general phone and email enquiries that came through the reception


Maria Varela / Casual Work - Customer Service

Customer Service

McDonald's

Progress

Skills