Michael Christian Abay / Fulltime - Senior Professional Services Engineer

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Senior Professional Services Engineer

NICE

Manila
Mid Level Lead

Led installation and configuration of Performance Management Web application • Performed application installation on Windows and Linux OS • Performed DICE (ETL Job) on SQL Server and Oracle • Used JIRA ticketing to raise product bugs and issues • Explained processes, workarounds and other issues/resolution to clients • Led in troubleshooting most of the data issues encountered • Integrated the Per

Information Technology and Services • 40 Hours / Week • In-House

Progress

Jul 2014 - Jun 2018

Skills

PL/SQL
SQL
Unix
Windows Server
Linux Server
Cron
NICE Performance Management
Nexidia
Application Configuration
Application Installation
ETL
SSL
Gamification
WFM INTEGRATION

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