Senior Professional Services Engineer
NICE
Manila
Mid Level Lead
Led installation and configuration of Performance Management Web application
• Performed application installation on Windows and Linux OS
• Performed DICE (ETL Job) on SQL Server and Oracle
• Used JIRA ticketing to raise product bugs and issues
• Explained processes, workarounds and other issues/resolution to clients
• Led in troubleshooting most of the data issues encountered
• Integrated the Per
Progress
Jul 2014 - Jun 2018
Skills
PL/SQL
SQL
Unix
Windows Server
Linux Server
Cron
NICE Performance Management
Nexidia
Application Configuration
Application Installation
ETL
SSL
Gamification
WFM INTEGRATION