Pointsbet Holdings Limited

Customer Service Agent

Customer Service

Parttime - Customer Service Agent

Parkville

Bachelor of Commerce

The University of Melbourne

My name is Bill Gao and I am a student at the University of Melbourne studying a Bachelor of Commerce (Finance and Management). 

I am currently in the final year of my degree and I am look for opportunities to expand my professional skillset and create a strong foundation of skills for my future career.

I have a deep love for solving problems and improving upon the things I see around me. I have experience in Project Management and Consulting having worked with start-ups and NFP clients in creating actionable solutions for them. 

A list of my experiences include:
Customer Service Representative - Pointsbet Holdings Limited
Consulting Intern - Grant Thornton
Head of HR - Global Consulting Group 
Project Manager - Global Consulting Group 
Project Consultant - Global Consulting Group
Operations Intern - Soap Cycling Hong Kong
Project Manager - Momentium Consultancy
Human Resources Assistant - Australian Red Cross
Student Ambassador/Mentor - The University of Melbourne Faculty of Finance and Economics
Team Finalist - FMAA Management Consulting Case Competition
Team Finalist - CISSA Catalyst Hackathon
Team Heats Participant - UBS Investment Banking Challenge

Oversaw the recruitment process of 13 Project Consultants from an applicant pool of 250 in a span of 4 weeks, by leading 4 HR Officers to effectively attract candidates, screen applications and conduct interviews.

Global Consulting Group

Head of Human Resources

Worked in a team on projects in the banking, pharmaceuticals, IT and NFP sector, conducted industry and market research, prepared client presentations and performed due diligence.
Produced the first draft for a report outlining some of the impacts that Open Banking regulatory changes will bring to the retail banking sector for a Big 4 bank client.

Grant Thornton Australia

Consultant Intern

Led a team of 3 Project Consultants with diverse backgrounds to analyse our client’s donor data and synthesise strategies to increase their donation revenue, by mapping their customer journey, identifying and recommending solutions to donor pain points.

Project Manager

Designed, and implemented a pilot employment program managing 25 elderly volunteers, in order to promote community engagement and decrease social isolation.

Soap Cycling

Operations Intern

CISSA Catalyst Hackathon

CISSA

Conceived, structured and operated a Start-Up School for undergraduate students, garnering 130 attendees and 15K+ social media reach for its inaugural event.

Momentium Consultancy

Presented recommendations on donor generation and diversification strategies that could add an additional 15% revenue per year for our client that was reliant on a single viral donation campaign, leading to a retention of our services for the next semester.

Project Consultant

Demonstrated keen attention to detail through the effective analysis of remuneration data sets, flagging and correcting any inconsistencies found.

Bill Gao / Parttime - Customer Service Agent

Customer Service Agent

Pointsbet Holdings Limited

Progress

Skills