Provided telephone support to commencing undergraduate students to assist with their transition to the university learning environment, answered students' enquiries regarding their university life and provided advice/tips and knowledge about my own university experience to students.

Western Sydney University

Transition Success Contact Agent 

Call Centres

Customer Service

Communication

Computer

Critical Thinking

Casual Work - Transition Success Contact Agent 

Provided high quality peer to peer assistance to new students and timely logistical assistance during events, provided way-finding services and assistance with campus directions, provided information regarding support service available to students and assisted students setting up their device and connecting to wireless network.

Ask Us Assistant

Current undergraduate student studying Bachelor of Engineering (Civil) at Western Sydney University.I've had customer service experience during my role as a Team Member in Wendy's Ice-cream in 2011 and McDonald's in 2012. My other previous employment experiences include being a Assistant in Kumon Education Centre in 2012, Graduation Student Assistant in Western Sydney University in 2016, Contact Agent in Western Sydney University in 2017 and Ask Us Assistant in Western Sydney University in 2016 for 2 years. My volunteering experiences include being an Assistant, Mentor and a Student Ambassador in my university. I'm also currently volunteering as a Retail Assistant in Sydney Story Factory every week. I've participated in extra- curricular activities such as playing badminton, been involved as a member for Student Representative Council in my university and been and still involved in many programs in my university such as the LEAD and WISE program. 

Suzi Jain / Casual Work - Transition Success Contact Agent

Transition Success Contact Agent

Western Sydney University

Progress

Skills