Provided onboarding training to owners and duty managers of over 50 merchants; Carried out sales pitches and provide reassurances in handling objections.

Zomato 

Client Success Associate

Objection Handling

Sales

Communication

Team work

Contract - Client Success Associate

Varied hours depending on demand, ranging from 2-38 hours per week. Providing customer service training and leading teams of over 90 volunteers; Building spreadsheets and automations to increase admin efficiency; Managing the logistics and procurements for events hosting up to 1700 attendees.

Planetshakers

Guest Services Team Leader & Logistics Assistant Manager

Developed Zapier-automated marketing emails and CRM functions for over 450 leads using Mailchimp and G Suite to improve customer service; Improved web app UI/UX and conducted beta tests to improve customer journey.

MyCareer Technology Pty Ltd

Business Development & Strategy Associate

Dharma is a goal-oriented and people-person with an educational background in health sciences (food science and biomedicine) and business management from Melbourne University and Monash University. He is experienced in handling sales objections, digital marketing, content writing, and strategic business development. Dharma’s superiors often described him as someone who is organised, outgoing and detailed. In his free time, he enjoys cooking, keeps himself updated with science news, plays pool, and practices his guitar. Dharma is currently looking to continue his pace within the spheres of business development and marketing. He is native in English and Indonesian; currently learning Mandarin.

Parkville

Master of Business Management

The University of Melbourne

Developed a proposal for a nationwide mentoring program designed to boost the quality of research produced by junior medical researchers and increase donors' confidence. 

National Heart Foundation of Australia

Strategic Planning Intern

Wrote medical explanations for +1200 OTCs and prescriptions for an online pharmacy; Mapped in-house inventory data with key distribution partners; Authored daily health articles for content marketing development.


Kalbe Farma

Business Development Intern

Kuala Lumpur Malaysia

Bachelor of Science 

Monash University

Brought the company 98% compliance in an annual audit for ISO 9001 (Quality Management System) and ISO 22000 (Food Safety Management System) certifications.

Ben Fortune Pastry Manufacturing

Quality Assurance & Product Development Intern

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Kuala Lumpur Federal Territory of Kuala Lumpur, MY

Dharma Hardiyanto / Contract - Client Success Associate

Client Success Associate

Zomato

Progress

Skills