• Maintained quality service under the fast-paced operation with 1 to 1.5 minutes per order on average.
• Communicated regularly with managers and supervisors to update working procedures and improve work efficiencies.
• Trained and coordinated new crew members.
• Achievement: The Crew Person of the Month.

McDonald's 

Crew Trainer

Teamwork

Leadership

time management

Conflict Management

Customer Service

Parttime - Crew Trainer

Singapore

 Business School Exchange Program 

National University of Singapore

I am a highly motivated and dedicated individual who is passionate about IT Consulting, Data Analysis, and Software Design & Development. I am always amazed at the power of technology blending into our daily life. My curiosity leads me to continuously work hard and develop professionally in this field.

I am currently studying a Master of Information Technology at the University of Melbourne. I have been acquiring valuable skills in Software Development, ICT Project Management, Artificial Intelligence, Database Management, Machine Learning, Network Security and Data Analysis. To practice and strengthen skills at hand, I have worked as a data analyst, completed several IT projects at university and participated in case competitions held by the industry.

Besides my IT expertise, I am a former Bachelor of Commerce graduate, focusing on Accounting & Finance. I have professionally worked for 2+ years in accounting, financial, and utility industries. These experiences solidified my capability in client relationship management, business analysis, leadership, teamwork, and effective communication.

I am keen to bring the power of technology to business development. I strongly believe that technology shines at its brightest when it perfectly meets unique business needs. I am willing to keep building on my skill sets to realize my belief.

[Technical Skills]
Programming: Python, Java, SQL
Databases: RDMS, Database Modelling, Data Retrieval & Analysis, NoSQL, Database Design
Machine Learning: Data Classification (Using Weka), Data Mining, Clustering, Text-Processing (e.g. pattern and string matching)
Project Management: Agile (Scrum, Xtreme Programming, Kanban), Waterfall, V-model
Web Design: Wix

I am a 'stay out of comfort zone' person who always embraces diversity and challenges. I enjoy exploring various opportunities to enrich my life experiences and discovering my own potentials to see a better self. Also, I am a people person and a strong believer in communication. I love talking with different people from who I always learn something from them. Good friendships also come from these inspiring conversations. Also, I believe in the charm of music and love playing the piano and guitar in my spare time. 

Another big dedication in my life is volunteering. I am a student ambassador at Melbourne School of Engineering, mentor at AskAlumni at the University of Melbourne, a fundraiser officer at Friend of Same and a workshop demonstrator at the club called Robogals. Contributing back to the community creates a sense of belonging and provides me a bonus of building friendships.

I always follow my principle of 'trying without fear and working with a dedication'. I am always ready to embrace fun and creative challenges!

• conducted federal and state levels research for our client, Red Cross Australia, in terms of eligible mainstream support for Bridging Visa E holders and refugees who seek asylum in Australia
• Led a group of five as the group leader to define project objectives, scope, management plan, and project execution
• Analyzed findings and summarised into client-centric infographics 

Australian Red Cross

Business Consultant

* conducted robotics workshops to local high school girls who want to pursue STEM study in future
* volunteered to organize events and encourage women in STEM

Robogals Melbourne

Workshop Demonstrator

Parkville

Master of Information Technology

The University of Melbourne

•	Led a group of three as the team leader and designed a viable IT solution within four weeks targeting micro-businesses’ financial management in Australia and New Zealand.
•	Delivered a business case, a working prototype of a mobile app, a financial plan and a marketing strategy, in support of the proposed IT solution and architecture
•	Pitched the IT solution to the MYOB development team and emerged as the winner after competing with over 50 teams 

MYOB IT Challenge

MYOB

•	Worked in a team of four and proposed a development plan in response to the new transport link to be developed in Fishermans Bend area in Melbourne
•	Designed the solution by utilizing design thinking techniques and blending the use of digital technology to create a vibrant living and working area including ideas such as green energy, wireless centre, and smart city

MSE Case Competition

Python Data Structure

Coursera

• Responsible for metering data analysis, sorted and manipulated data using Excel, Python scripts and utility software to generate accurate reports and bills, optimising service delivery and billing for over 13,000 residential and commercial tenants monthly.
• Conducted new employee training, mentoring them in understanding work procedures, use of software, data analytical skills and work ethics.

WINCONNECT PTY LTD

Data Analyst

Bachelor of Commerce

• provided a full range of services including accounting & taxation, tax advisory & planning, and home loans & business loans.
• Prepared and assisted in quarterly and annual GST & BAS reporting, bank
reconciliation tax returns for over 200 clients including individuals, partnerships, and
companies.
• Liaised with clients, processing administrative, financial & tax queries 

K W Fortune Accounting Pty Ltd

Assistant Accountant

• Processed and reviewed bank documents, mainly the Letter of Credit, at the Export & Import division for SME companies with international trades.
• Assisted with the manager of Department of International Trade with client contacts.

Ziping(Pamela) Gao / Parttime - Crew Trainer

Crew Trainer

McDonald's

Progress

Skills